No, you cannot change or edit any delivery address once you have successfully checked out. The main reason is your order is automatically updated in our system for dispatch.
We suggest you try the following in case your delivery address is wrong:
You can either contact your national postal service and quote your tracking ID. Most carriers will let you request a delivery redirect.
** Please be informed that we cannot be held accountable for any decisions made by third party carriers.
Or you can contact the resident at the delivery address you placed mistakenly during checkout.
If you are unable to do the above and/or the delivery address you listed does not exist. We will contact you should your parcel be returned to us. However, kindly drop us an email at email@example.com.
Yes, after you placed an order you will receive all the information regarding tracking your order within 2 working days. Once you have received your tracking order no. Click Here to input your tracking no.
Dont worry. Often times, the tracking no. gets updated on the system 24 hours, it depends on the carrier company. Recheck the tracking no. in 24 hours. If no progress has been made, please contact us and we would gladly help you.
Do you also hate those "out of stock" messages when shopping online? Not a problem here. When in high demand, we provide you with an the option to pre-order your bag with an estimated time frame. We will make sure you receive your order as soon as stock is available.
All our backpacks are made from a high end oxford material that is water repellent, scratch proof, shock proof and cut proof. Due to the durable nature of the oxford cloth, it doesn't easily catch dust or dirt.
To clean your backpack, please make sure to hand-wash your backpack. Mostly you wont need more than a damp soft cloth or brush, along with mild detergent (unscented) to spot clean and air dry.
If your bag is well taken care of, we can 100% guarantee you, that you will only need to mildly clean it by hand once every year or so.
** Please make sure NOT to machine wash your bag or put it in the dryer, not because it will spoil. Simply because it gradually wears off the coating, which makes the oxford material as durable as it is.