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FAQ

ORDER

Can I update, edit or cancel my order?

Can I change my delivery address after placing my order?

Can I update my delivery address after placing my order?

Can I find out where my order is now?

My tracking number does not work?

What does Pre-order mean?

Will international orders be charged a custom duties fee?

Can I arrange to have my order delivered to a different address?

PAYMENT

What payment method do you accept?

Are payment safe on your website?

When will my credit card be charged?

SHIPPING

Where do you ship ?

How long does shipping take?

How do I contact you ?

PRODUCT

What is the difference between Berg Backpack & Albert Backpack?

What are the dimensions for Berg Backpack 13 inch?

What are the dimensions for Berg Backpack 15 inch?

What are the dimensions for Albert Backpack 15 inch?

How do I wash my backpack?